Refunds Policy Last update 3 months ago
At Proficient Nursing Writers, we strive to provide high-quality writing services to our customers. We want you to be satisfied with your purchase. This Refunds Policy explains our guidelines and procedures for processing refunds when applicable.
1. Eligibility for Refunds
a. Refunds are only applicable to payments made for writing services through the Proficient Nursing Writers website ("Website"). If payment was made through other means or platforms, it will not be eligible for a refund.
b. To be eligible for a refund, you must submit a valid complaint within 2 days of the payment for the writing service. Complaints submitted after this time frame may not be considered for a refund.
c. Complaints must be submitted through our "Contact Us" form on the Proficient Nursing Writers Website. It should include detailed information regarding the issue and the reasons for your dissatisfaction.
2. Grounds for Refunds
a. Refunds may be granted in the following cases:
- Non-Delivery: If the Writer fails to deliver the requested writing service within the agreed-upon timeframe and alternative arrangements cannot be made.
- Plagiarism: If the delivered work is found to contain substantial plagiarism or to have been copied from external sources without proper citation or attribution.
- Unsatisfactory Quality: If the delivered work does not meet the agreed-upon requirements, quality standards, or academic standards outlined in the initial instructions.
b. Please note that refunds will not be provided for subjective matters, such as personal preferences, changes in requirements after payment, or minor discrepancies that do not significantly affect the overall quality or academic value of the work.
3. Refund Process
a. To initiate the refund process, you must submit a complaint through our "Contact Us" form on the Proficient Nursing Writers Website within 2 days of payment for the writing service.
b. Upon receiving your complaint, our team will review the details and assess the eligibility for a refund based on the grounds stated in Section 2. We may request additional information or evidence to support your claim.
c. If your complaint is deemed eligible for a refund, we will process the refund within a reasonable timeframe. The refund will be issued using the original payment method used for the transaction.
d. Please note that the refund amount may be subject to deductions for any discounts, promotions, or processing fees incurred during the initial transaction.
4. Dispute Resolution
a. We aim to resolve refund requests in a fair and timely manner. If you disagree with our decision regarding a refund, you may request further review by providing additional supporting information or documentation.
b. In the event of a dispute, both parties agree to engage in good-faith negotiations to reach a resolution. If a mutually satisfactory resolution cannot be reached, either party may seek appropriate legal remedies in accordance with the governing law stated in our Terms and Conditions.
5. Modifications to the Refunds Policy
We reserve the right to modify or revise this Refunds Policy at any time. Any changes will be effective immediately upon posting the revised policy on our Website. Your continued use of our Services after the posting of any changes constitutes your acceptance of those changes.
If you have any questions or concerns regarding our Refunds Policy, please contact us at proficientnursingwriters@gmail.com.
This Refunds Policy is governed by and construed in accordance with the laws of [Jurisdiction]. Any dispute arising out of or relating to this Refunds Policy shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].
By using the Proficient Nursing Writers Website and Services, you acknowledge that you have read, understood, and agreed to be bound by this Refunds Policy.